Privacy Policy

1. Who We Are

SolutionMonsters LLC ("SolutionMonsters," "we," "us," or "our") operates the website at solutionmonsters.com, our family of software platforms — including SCOPE, our field service management platform — and provides custom software development services to client companies. We are headquartered in Florida, United States. For custom development engagements, additional data-handling terms may be specified in the applicable Statement of Work or Master Services Agreement; this Privacy Policy continues to apply to your general use of solutionmonsters.com and our platforms.

2. Information We Collect

• Information you provide directly — name, email, phone, company name, industry, and team size when you request a demo or contact us.
• Account and platform data — job records, customer contacts, invoices, schedules, and other business data you enter into our platforms.
• Payment information — billing details processed securely through our payment provider. We do not store full card numbers.
• Technical and usage data — IP address, browser type, device type, pages visited, and error logs.
• Communications — records of emails and support correspondence.

3. How We Use Your Information

• Provide, operate, and improve our software platforms
• Deliver custom software development services under a signed agreement with a client company
• Respond to demo requests and onboard new customers
• Process payments and manage subscriptions
• Send transactional and marketing emails (opt out any time)
• Detect and prevent fraud and security incidents
• Comply with applicable laws

4. We Do Not Sell Your Data

SolutionMonsters does not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. How We Share Information

• Service providers — trusted vendors who help us operate infrastructure, process payments, and deliver email.
• Legal requirements — when required by law or to protect rights, property, or safety.
• Business transfers — in the event of a merger or acquisition, with advance notice.
• With your consent — in any other circumstance with your explicit permission.

6. Data Security

We implement industry-standard measures including TLS encryption in transit, AES-256 at rest, enterprise cloud infrastructure, and access controls. Contact us immediately at [email protected] if you suspect a security issue.

7. Data Retention

We retain your data while your account is active. After closure, Customer Data is available for export for 30 days, then permanently deleted.

8. Your Rights and Choices

You may request access, correction, deletion, or portability of your data, or opt out of marketing emails, by contacting [email protected]. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar tracking technologies. See our Cookie Policy for full details.

10. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect information from children.

11. California Privacy Rights (CCPA)

California residents have additional rights under CCPA. We do not sell personal information. Contact [email protected] to exercise your rights.

12. Changes to This Policy

We will notify active users via email at least 14 days before material changes take effect.

13. SMS Communications

If you provide your phone number to receive text messages from SolutionMonsters — for example, appointment confirmations or support notifications — message frequency varies based on your interactions with us. Message and data rates may apply. You can opt out at any time by replying STOP. We do not sell or share your mobile phone number or SMS opt-in data with third parties for marketing purposes.

14. Contact Us

SolutionMonsters LLC
[email protected]